Tempstar Package Unit Repair: PGR5 checks
If you smell gas or a CO alarm sounds, leave the home and call the gas utility or 911 from outside.
For Tempstar PGR5 package unit repair, contact an independent HVAC contractor with the complete installed model and observed operating sequence. The manufacturer document listing maps this equipment to the cited manual. Preserve the exact display, thermostat request and affected mode so the contractor can apply the model-specific checks below.
Talk to a contractor about your Tempstar package unit
Call (877) 565-3062One call reaches a contractor registered for your ZIP; ask the fee and the arrival window.
HVAC Responder is an independent referral service and is not affiliated with or authorized by Tempstar.
HVAC Responder Editorial Team · Reviewed 2026-11-01 · Facts quoted from manufacturer documentation
Manufacturer support and model mapping
Tempstar’s own PGR5 product page loads its manufacturer document service. The captured document listing explicitly names the brand and model in the quoted fields below, and supplies the cited manual link. Use that documented match; the examples on this page do not apply to every ICP or Carrier model.
The document “Tempstar PGR5 manufacturer document and model mapping” uses the wording "Brands":["Tempstar"]
.
The document “Tempstar PGR5 manufacturer document and model mapping” uses the wording "ModelNumbers":["PGR5","PGR5-","pgr5-K"]
.
According to Tempstar PGR5 manufacturer product information:
QuietComfort® 16 Packaged Gas Furnace-Air Conditioner Combination
PGR5 Series K identifies direct spark ignition
The PGR5 Series K installation instructions identify a direct spark ignition system. Preserve whether ignition never begins or whether burners light and stop. Give the contractor the complete Series K equipment record; a furnace hot-surface-igniter example does not establish the ignition arrangement in this package.
According to Tempstar PGR5 PGR5-02SI manual:
Unit is equipped with a direct spark ignition 100 percent lockout system.
Limit and ignition-lockout indications identify different observations
The PGR5 table separately describes an open high-temperature limit and unsuccessful ignition. Keep the exact flash count with the timing of the heating attempt. Ask which measured condition supports a repair, rather than ordering an ignition or blower component from the brand name alone.
The Tempstar PGR5 PGR5-02SI manual also explains:
Limit switch faults (LED 2 flashes) High temperature limit switch is open.
Ignition lockout fault (LED 5 flashes) Unit unsuccessfully attempted ignition for 15 minutes.
Discuss your Tempstar package unit with a contractor
Call (877) 565-3062One call reaches a contractor registered for your ZIP; ask the fee and the arrival window.
Confirm registration and the applicable warranty certificate
Tempstar publishes the registration condition and jurisdiction exceptions below. Give the contractor the equipment certificate, installation record and registration history. Ask which terms apply to the named model and proposed work; the general warranty page does not establish that this visit or its labor is covered.
According to Product Registration | Warranty | Tempstar®:
To the original owner, a 10-year parts limited warranty upon timely registration of new equipment. Warranty period is 5 years if not registered within 90 days. Jurisdictions wherein warranty benefits cannot be conditioned on registration will automatically receive a 10-year parts limited warranty. See warranty certificate for complete details.
What to tell the contractor
Give the full Tempstar PGR5 model and suffix, indoor and outdoor match where applicable, thermostat or wall-control model, exact displayed indication and the sequence observed before the complaint. Preserve a photograph of the original display for the contractor.
Related repair and diagnostic guides
What happens when you call about your Tempstar package unit
- Your call routes to an independent local contractor registered for your ZIP code.
- Ask the fee and the arrival window.
- The decision to hire stays with you.
One call reaches a contractor registered for your ZIP; ask the fee and the arrival window.
Sources and review date
- Tempstar PGR5 manufacturer document and model mapping · Captured source reviewed 2026-11-01
- Tempstar PGR5 manufacturer product information · Captured source reviewed 2026-11-01
- Tempstar PGR5 PGR5-02SI manual, PDF · Captured source reviewed 2026-11-01
- Product Registration | Warranty | Tempstar® · Captured source reviewed 2026-11-01